Product warranty
All products sold on the shop.apan.ro website come with an invoice, tax receipt and warranty certificates.
The legal guarantee is offered in accordance with the provisions of Law no. 449/2003 on the sale of products and associated guarantees, which transposes into Romanian law Directive 2011/83 / EU and does not limit, ignore or restrict directly or indirectly the legal rights and legitimate interests of the buyer, as provided by law.
The products sold by APAN SRL are interchangeable with the original parts according to the catalogs and lists published by the manufacturers.
The consumer must inform the seller of any defect found during the warranty period. Warranty is offered for products that have manufacturing defects. If a part cannot be replaced or repaired, then its value will be refunded.
The warranty is valid when the parts are mounted in a service authorized by the Romanian Auto Registry (R.A.R)
During the warranty period, the warranty of the defective products due to causes not attributable to the consumer, by repair or replacement, is ensured.
The maximum warranty period is 30 calendar days and runs from the date on which the specialized service unit became aware of the deficiencies claimed by the consumer. This date coincides with the date on which the product claimed to be defective, together with the application for warranty, was actually received by the specialist service unit.
Long-term parts benefit from an average warranty period of 24 months, starting from the date written on the invoice.
Long-lasting car parts are: springs and shock absorbers, clutches, body parts, exhaust systems, headlights and taillights, pumps, engine parts, etc.
Consumable car parts are not covered by the warranty. Consumables are in the following categories: filters (air, fuel, pollen, oil, etc.), car bulbs, car fluids (windshield washer solutions, antifreeze, oils, brake fluid, additives), wipers car (windshield, rear window, headlight, etc.), ignition elements (spark plugs), etc.
The buyer who will claim a defect situation within the warranty period will present together with the part (s) in question, the following documents:
- Acquisition invoice or fiscal receipt issued by APAN SRL
- Warranty certificate that was issued for sale
- Proof of installation in a repair shop authorized by the Romanian Auto Registry (R.A.R.) for the type of work performed (tax invoice and installation estimate)
- In the case of mandatory air conditioning compressors, copy of the purchase invoice for the dryer filter and expansion valve. It must be stated in the installation quote that the compressor, dryer filter, expansion valve have been replaced and the air conditioning system has been cleaned.
- The document issued by the authorized repair shop stating the fault and explaining the reasons for its occurrence, including the report generated by the tester / diagnosis where applicable (eg flow meters, EGR valves, sensors, electrical components, lambda probes, shock absorbers, brake discs etc).
- Copy according to the RAR technical authorization of the repair shop where the installation was carried out
- Warranty claim issued by the seller (where applicable)
- Copy of the registration certificate of the vehicle in question
APAN SRL does not assume responsibility for the guarantee and this can be canceled in the following cases:
- the part was not mounted in an authorized R.A.R. for the type of work performed
- the part was not fitted properly or was fitted with worn, defective or modified parts
- the part has been used for purposes other than those indicated by the manufacturer
- the part was not correctly identified due to incorrect presentation by the buyer or was not compared during installation with the part to be replaced
- the part has been worn or damaged due to overloading, incorrect or insufficient maintenance of the vehicle, failure to perform periodic inspections according to the recommendations of the car manufacturer, the specialist workshop that performed the assembly did not establish subsequent checks and adjustments
- the car has suffered an accident or has been subjected to external factors, natural or other phenomena
- the parts show traces of bumps, bends, deformations, tears, etc.
- the parts show a normal (natural) wear